Help Desk Services

The Help Desk is the “window” into each organization. As such, it is imperative that there be highly trained and experienced personnel, focused on customer service and timely call resolution. ITEC provides resources to augment your current staff, backfill for scheduled events (vacation, leave-of-absence, training), or temporary-to-permanent placement. Our unique management approach guarantees your satisfaction and allows you the flexibility to engage extra resources—only as you need them.

Multi-tiered Support Services are available as an extension of the Help Desk. These services include troubleshooting workstation, server, network, and/or printing problems, user connectivity, installing new equipment or software, upgrading existing asset(s), and providing warranty and non-warranty hardware maintenance.


Nationwide Deployments, Upgrades, and Technology Refresh

No matter where you need assistance nationwide, ITEC has local technical expertise available. Technical professionals are available nationwide to assist you with equipment upgrade projects, new installations, or technology refresh activities. Many of our clients have determined that they can eliminate travel expenses, avoid costly delays, and increase user productivity by leveraging this program.


Equipment Moves and Relocations

Whether you need assistance moving a department, or an entire company, across the hall or across the nation, ITEC has trained and experienced relocation engineers available, when and where you need them. This cost effective alternative to having your key personnel perform these tactical functions can eliminate overtime costs, and enable your staff to focus on more strategic activities.


Project Management

The success of every project, multiple concurrent projects, and long-term engagement will depend on strong management and operational controls. No matter what the scope, ITEC will assign an experienced manager (project, program, or engagement) that is accountable for client satisfaction, communication, quality, timeliness, and cost effectiveness of the project.